Contact Covington 24/7 Plumbing
The only way to reach us is by phone, and the line is open every hour of every day. Here is what to have ready and what happens when we pick up.
Call the 24/7 line
One way to reach us: pick up the phone
Covington 24/7 Plumbing works by telephone only. Use the call button on this page or dial the number shown in the header. A dispatcher answers at any hour, including nights, weekends and holidays.
We do not take requests through the website, because a plumbing problem is something you describe out loud. Water, gas and electricity are all possible hazards, and a dispatcher can only ask about them in real time.
Where we are
The office address is 33 E 7th St, Covington, KY 41011. That is the business address on file, not a walk-in counter, so please phone ahead before visiting. City Hall at 20 West Pike Street is also in ZIP 41011.
Crews drive to you. They work in Covington and in Fort Wright, Fort Mitchell, Ludlow, Park Hills and Taylor Mill.
What to do before you call: have these ready
None of it is required. Each item just shortens the conversation.
- The street address of the problem, with the nearest cross street.
- Whether you own the property, rent it or manage it for someone else.
- What you can see or hear: dripping, hissing, gurgling, a wet ceiling, a warm patch on the floor.
- Where the main water valve is, and whether you have already closed it.
- Any gas smell. If you notice one, leave the building first and call your gas utility or 911.
- A name and a call-back number in case the line drops.
How the call is handled
The stages below apply at 3 a.m. and at 3 p.m.
- 1
Safety questions
The dispatcher asks about gas, flooding and electrical hazards before anything else, and tells you how to shut off water if that is the fix.
- 2
Problem sorting
You describe the symptom and the dispatcher narrows it. A slow drain, a dead water heater and a meter that spins with every tap off are three different jobs.
- 3
Scheduling
If a licensed plumber is needed, the visit is arranged. Same-day appointments are offered when available, and emergencies are prioritized.
- 4
Price before work
The plumber diagnoses on site and gives a clear price before work starts. You decide whether to go ahead.
Recorded calls
Calls to our line may be recorded for quality and training purposes.
What we can and cannot say on the phone
We can talk you through shutting off water, spotting a gas smell, and deciding whether a problem is urgent. We cannot diagnose a hidden leak from a description, so the visit exists to find the cause.
Prices are not given over the phone for problems nobody has seen. A drain that looks simple may be a failed main line, and a leak under a tub may be a supply fitting or a drain joint. Once the plumber sees it, you hear the price first and decide.
If your property has a septic system, a septic specialist is the right call for the tank itself. Most Covington lots connect to the public sewer run by Sanitation District No. 1, and we can help with the plumbing inside and up to the property line.
Not sure which service you need?
These pages explain the most common calls.
Water coming through a ceiling
Start at burst pipe repair and close the main valve while you call.
Drains backing up
Read about sewer line cleaning if more than one fixture is affected.
No hot water
See water heater repair for the likely causes and the repair-or-replace question.
A bill that jumped
The page on leak detection explains the two-hour meter test from the EPA.
Frequently asked questions
Yes. The 24/7 line is answered around the clock, every day, including holidays.
No. Phone is the only channel, because safety questions need a live conversation.
No arrival time is promised before dispatch knows your address and problem. You are given an honest window when you call.
The address is 33 E 7th St in Covington, but crews work at customers' properties. Call first before coming by.
Yes. Fort Wright, Fort Mitchell, Ludlow, Park Hills and Taylor Mill are served from the same line. If you are nearby but unsure, ask when you call.
Either you or the owner can call in an emergency. Tell the dispatcher your role so the visit and the paperwork reach the right person, and tell the property manager promptly.
The line is open right now
Day or night, one call gets a plumber on the way or on the schedule.
Call (855) 575-2890